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Terms and Conditions

ABN: 96 782 503 543

Terms Of Use

Ciao Italia Bookshop takes every reasonable care to ensure that information provided is accurate and up–to–date, Ciao Italia Bookshop cannot be held liable for any errors, omissions or inaccuracies, however caused.
Ciao Italia Bookshop reserves the right to modify or withdraw the service in whole or in part, at any time without notice.
Any typing or clerical error in regards to any price and/or offer of any product on the website or acceptance of any order shall be subject to correction.

Copyright notice

The content displayed on Ciao Italia Bookshop, including but not limited to the Website’s look and feel, text, graphics, images, designs, is either the property of, or used with permission by and is also protected by Australian and international copyright and trademark laws. All rights including but not limited to copyright, title and interest in the content belong to Ciao Italia Bookshop.
The use of any images, graphics, text or content is strictly prohibited unless written authorization is granted by Ciao Italia Bookshop. The reproduction, republishing, copying, transmitting, distributing in any form, or by any means, any Content is prohibited. Ciao Italia Bookshop prohibits modification or adaption of any content.
Any unauthorized use of the Content may result in the violation of copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes, and may subject you to criminal penalties.

Trademark Notice

The trademarks, trade names, domain names and logos on the Ciao Italia Bookshop website are either pending or registered trademarks. The use of any said material by another party to gain self promotion is in violation of trademark laws and may be subject to criminal penalties.


All prices are subject to 10% GST.
All pricing on this site is for are subject to change at the discretion of Ciao Italia Bookshop.
All pricing is in Australian Dollars AUD.


E-mail or phone order(s) are usually processed and sent within 24 hours from receiving time.  Depending on stock availability, Ciao Italia Bookshop will process and dispatch orders as they are received and customer will be notified of any item(s) that is out of stock.  Please note that delivery times are estimates only from Australia Post guidelines (Standard Mail 3-5 business days; Express Post 1-3 business days anywhere within Australia only). All orders are sent with a tracking number and customer receives direct tracking notification notices by Australia Post if customer e-mail address is provided to Ciao Italia Bookshop.

In order to provide a cost-effective method of postage Ciao Italia Bookshop uses the services of both a courier service and Australia Post.  Ciao Italia Bookshop is not responsible for any delay, late delivery or failure to delivery by Australia Post.

For information on order tracking number please e-mail: or call Alessandra Corbino on 0404 608 202.

Order placed on Friday after 12pm, weekends and public holidays will be shipped on the next business day.

Ciao Italia Bookshop is proud to offer a discounted delivery rate for multiple purchases, this fee includes all handing, insurance and postage charges. This rate is relevant to Australian deliveries only. For international shipping enquiry, send an e-mail:

Urgent Requests

Should you have a request for an urgent delivery, please contact us, we will do our very best to accommodate you.

Missing Parcels

On the rare occasion that a parcel does not arrive within the prescribed destination time:

  • Check for a postal/courier calling card, these do misplace easily and are prone to being blown away or eaten by snails.
  • Contact your local PO or Mail Centre
  • Contact Ciao Italia Bookshop. Please allow the full estimated delivery time from when the parcel is dispatched of 3 days for metro parcels and 7 days for all others.
  • All items are inspected prior to dispatch to ensure they leave in new, unopened and unused condition, and Ciao Italia Bookshop will not be liable for any missing or damage of items whilst in transit.

Incorrect Delivery Address & Returned Parcels

In the instance where an incorrect address is provided or a parcel has been returned to Ciao Italia Bookshop as undeliverable, an extra charge will apply.

Payment Options

Paying for your order at Ciao Italia Bookshop is a simple process; we have an option to suit every shopper needs. Method of payment can be chosen during the checkout process.
PayPal (Credit Card): Please refer to provides a secure third party banking account perfect for online shopping, payment can be made via a banking deposit, a credit card or accumulated PayPal account funds.
Direct Deposit: Please follow instructions at checkout for a simple direct deposit transaction.
Cheque/Money Order: Please follow instructions at checkout.
Invoice: This method is only available to schools and libraries who have opened an account (see information for schools & libraries on website).  Invoices have a payment term of 30 days and a PO number must be supplied with the order when placed.

Security & Privacy

The collection and use of personal information is essential to deliver an efficient and high quality level of service. Ciao Italia Bookshop does not disclose personal details to any third party with the exception of:

  • Ordered by a court of law to assist in a individual circumstance
  • Requested by a Banking Institute or Merchant provider to assist in the validity of transactions

Ciao Italia Bookshop does keep record of all transactions and customer activities. This enables smooth customer transactions.
Should you wish any of your personal data to be removed from Ciao Italia Bookshop at any time please contact us.

Returns & Exchanges

Items purchased online or in store can be returned within 14 days of purchase date. Please note: We are not required to provide a refund or replacement if you
change your mind.
Should a product be faulty or a description misleading/inaccurate, you can choose a refund or exchange . The customer is responsible for all costs incurred to return parcels to Ciao Italia Bookshop. We recommend a mode of delivery with tracking, as we will not be responsible for any parcels that are lost or misplaced. An additional postage charge will apply to return the exchanged item to the customer.
All returns must be unused, in original packaging with tags intact if a return is suspected to be anything but in its original condition the item shall be returned to the customer and redelivery will be charged.


Should you wish to cancel your order please do contact us immediately. If your parcel is yet to be dispatched, we shall gladly cancel and refund your order.
Please Note: All cancellations incur a 10% restocking charge that shall be debited from the total of the refund.